Once account setup is complete you will be able to receive booking requests / inquiries from direct customers.
Category: Direct Customers
How to Process Direct Customer Reservations
Answering An Inquiry
If you have activated portal sites you will start to receive RoomBoss booking requests.
Confirming A Reservation
To confirm a reservation, access the booking request in RoomBoss.
Packaging 3rd Party Services With Bookings Of Your Products
Within RoomBoss it is possible to order 3rd party services and package these with the accommodation or services you provide.
Adding Your Own Products And Charges With A Guest Services Vendor
It is possible to add your own products, one off sundry items, charges and fees, discounts etc to your bookings using a guest services vendor within your account.
Invoicing Your Customer
To invoice your customer, open the booking:
Customer Payment Received
What to do when receiving payment will depend if payment has been received via a payment gateway integration or directly from the customer.
Customer Payment Overdue
Not all guests will pay invoices on time. RoomBoss provides an easy way to search for bookings with overdue unpaid invoices: