End of Day Procedures

Clearing Reports, Checking for Invoices and Cash Reconciliation.

Clearing the Operations Report

At the end of the day the Operations Report for today should be empty. (All check ins, check outs and due tasks completed.)

  1. Access the Operations Report from under Reports menu.
  2. Make sure today’s Date is selected.
  3. Check Include Arriving Bookings and Include Departing Bookings options.
  4. Within Include Tasks with Activity move all activity types relevant for front desk to the right and click Generate Report.
  5. If there are outstanding items then address accordingly.

Check for Departing Bookings Not Yet Invoiced

  1. Access the Search Bookings page under the Bookings menu.
  2. Choose the Search by Payment Status tab.
  3. Set From to be today and Until to be tomorrow.
  4. Select The invoiced amount does not equal the sale amount and click Search.
  5. If you encounter a non-accommodation booking that isn’t part of an accommodation package;
    1. Open the accommodation booking.
    2. Click Add To Package then Existing Booking. Enter the non-accommodation booking ID and follow steps.
  6. Click the Financial tab and add an invoice to ensure the booking is fully invoiced. With due date being tomorrow for bookings that check out tomorrow.

Check for Departing Bookings with Due Invoices

  1. Access the Search Bookings page under the Bookings menu.
  2. Choose the Search by Payment Status tab.
  3. Set From to be today and Until to be tomorrow.
  4. Select Payment Has Not Been Received with due by date tomorrow. Click Search.
  5. If you encounter a non-accommodation booking that isn’t part of an accommodation package;
  6. Open the accommodation booking.
  7. Click Add To Package then Existing Booking. Enter the non-accommodation booking ID and follow steps.
  8. Add notes as necessary to assist with payment required at tomorrow’s check out.

Cash Reconciliation

The goal is to verify at the close of business that the amount of cash, vouchers, and credit card merchant receipts on hand etc match payments recorded in RoomBoss.

  1. Open the Payments Report from under the Reports menu.
  2. Check that the From and Until dates are set to today, and Include Payments Only then click Show.
  3. Under Download Report click the PDF icon and print.
  4. Refer to the POS Totals by Payment Method section and verify the totals match the take.
    1. If totals are matched then sign the PDF and submit paperwork.
    2. If not matched then investigate at the payment level to identify the break.