If you have activated portal sites you will start to receive RoomBoss booking requests.
See more on this here: Activating Booking Channels
What to do when you receive a RoomBoss booking request:
Answering RoomBoss Inquiries
A notification email will be sent to you following an inquiry from your website or a portal website. Notification emails are sent to the email address registered to your RoomBoss account. Notification emails include:
- Details of the services or products your potential customer has selected. Including dates, order options such as number of people, and pricing.
- A message from the potential customer.
- Details such as email address, telephone number, country of residence and IP address.
It is possible to simply reply to the notification email to respond to the customer. In doing so you can easily record within the email thread the details of the customer’s inquiry.
A RoomBoss booking request also appears in RoomBoss,
To see recent RoomBoss booking requests:
Navigate → Home
You can see recent requests under the Recent Booking Requests bar.
To see older booking requests:
Navigate → Bookings → Search Bookings
You can search for the request using the reference number in the email and the Search by ID tab.
You can check and edit the request details here.
Booking requests do not take availability from your inventory until they become Reservations.