Check In

Check in procedure for Front Desk HQ and directly within RoomBoss.

Guest Check In with Front Desk

To check in a guest:

1. Access Front Desk HQ.
2. Select today’s Date.
3. Select Property type.
4. Click Arrival.
5. A list of bookings will be shown, identify the guest and find the booking.
6. Under Update Status click on the green Check In button to check the guest in.
7. View Notes will show important information regarding the guest’s booking.
8. If the Financial section does not have two green ticks, click the Payment button.
   • This will show the outstanding balance and gives the guest the option of paying the Uninvoiced Balance or Pay Entire Outstanding Balance.
9. Clicking on the Booking ID will log into RoomBoss for more functionality (if required).
10. Where necessary, ask the guest to sign check in documentation, and present passport for copying.
    • Registration forms can be downloaded and printed out prior to a guest’s arrival. This can be done for individual bookings using the Registration Forms button, or all forms for one day can be downloaded by using the Download all registration forms button.

Alternatively check in can be be performed directly within RoomBoss.

Guest Check In via RoomBoss

To check in a guest:

1. Access the Operations Report from under Reports menu.
2. Make sure today’s Date is selected.
3. Check the Include Arriving Bookings option and click Generate Report.
4. Identify the guest checking in. The Status of the booking will be Not Checked In. Click the status link to change it to Checked In.
5. Read the Booking Notes for important information.
6. If the Financial section does not have two green ticks, click the booking ID to open the booking and confirm whether payment is due on check in.
7. Where necessary, ask the guest to sign check in documentation, and present passport for copying.