To support CRM RoomBoss allows users to define and use a set of guest labels called Guest Segments.

Some examples of things you could use Guest Segments to keep track of are:

  • Owners
  • Owners Friends
  • Repeat Guests
  • VIP Guests

To access the Guest segments setup page:

Navigate → Product Setup → Guest Segment

To create your segments enter a name, choose a colour and click Save.

Setting Segments

Once your segments are setup, to label a guest with a segment, when editing a guest on the guests tab of a booking, choose the segment you which to use from the drop down.


Guest segments can also be included in your push to Mailchimp and used to filter lists when emailing. See more on Mailchimp here.