Once connected to a channel manager you may receive emails reporting things like connection errors, you can find more information about these errors and what to do below.
Channel Manager – Siteminder
Example Error Message
[RoomBoss] Error Receiving PROPERTY NAME Reservation Information from Siteminder [Important]
2017-12-27 11:34:59 JST
An important notification from RoomBoss. Reservation information from Siteminder for PROPERTY NAME was not received successfully.
Booking with Custom ID 123456789 received from Siteminder for updating has no internal matching booking in the system.
Please contact us if we can be of assistance.
What does this message mean?
RoomBoss received notification to update a booking that we cannot find. This is usually because the booking predates the RoomBoss – Channel Manager connection and was manually entered into RoomBoss.
What should I do?
Manually update the booking in RoomBoss to match Channel Manager.
Example Error Message
[RoomBoss] Error Receiving PROPERTY NAME Reservation Information from Siteminder [Important]
2017-12-18 08:41:28 JST
An important notification from RoomBoss. Reservation information from Siteminder for PROPERTY NAME was not received successfully.
Note depending on the issue type, it may resolve in a few minutes when RoomBoss tries again to receive reservation information from Siteminder.
Please contact us if the issue persists, or if we can be of assistance.
Technical note: During Reservation Pull | com.sun.xml.ws.client.ClientTransportException: The server sent HTTP status code 500: Internal Server Error
What does this message mean?
RoomBoss was unable to connect to the Channel Manager.
What should I do?
In most cases nothing, however, if you receive this message every few minutes for an extended period then the channel manager connection is down and bookings and availability updates are not being passed. The longer the connection is down the greater the chance for overbookings.
If there are no additional messages received relating to booking creation errors, no action should need to be taken.
Channel Manager – Neppan
Example Error Message
[RoomBoss] Error Setting Room Availability in Neppan for PROPERTY NAME [Important]
2017-12-22 15:26:01 JST
An important notification from RoomBoss. Room availability in Neppan for PROPERTY NAME was not updated successfully due to unsynced Reservations.
The following could not be updated:
Room Type Code : ROOM TYPE | Date : 2018-03-26 to 2018-03-26 | Quantity : 4
Room Type Code : ROOM TYPE | Date : 2018-03-27 to 2018-03-29 | Quantity : 2
Room Type Code : ROOM TYPE | Date : 2018-03-30 to 2018-03-30 | Quantity : 1
Neppan Error code : 901 | Neppan Error Message : 未返却の予約情報があります。38
RoomBoss will retry to update availabilities.
What does this message mean?
The Channel Manager refused our stock update. This can lead to overbooking.
What should I do?
The relevant booking(s) need to be marked as “delivered to PMS” in Neppan. Doing this soon will prevent a possible overbooking.
- Check in Neppan if there is any booking(s) that is not in RoomBoss.
- If exists please manually enter the booking in RoomBoss to match Neppan. Note when first making the booking the Booking Channel needs to be Neppan (set the Segment if applicable) and the Custom ID set.
- Ask Neppan to confirm the booking ID(s) (in order to cross reference and make sure the booking(s) is in RoomBoss).
- Mark the booking(s) as “delivered to PMS” in Neppan or contact Neppan and request to mark as delivered.
Example Error Message
[RoomBoss] Error Setting Room Availability in Neppan for PROPERTY NAME [Important]
2017-12-22 15:26:01 JST
An important notification from RoomBoss. Room availability in Neppan for PROPERTY NAME was not updated successfully due to unsynced Reservations.
The following could not be updated:
Room Type Code : ROOM TYPE | Date : 2018-03-26 to 2018-03-26 | Quantity : 4
Room Type Code : ROOM TYPE | Date : 2018-03-27 to 2018-03-29 | Quantity : 2
Room Type Code : ROOM TYPE | Date : 2018-03-30 to 2018-03-30 | Quantity : 1
Neppan Error code : 901 | Neppan Error Message : 未返却の予約情報があります。38
RoomBoss will retry to update availabilities.
What does this message mean?
Password has expired and has not been updated.
What should I do?
UPDATE THE PASSWORD.
Example Error Message
[RoomBoss] Error Receiving PROPERTY NAME Reservation Information from Neppan [Important]
2017-12-25 02:02:27 JST
An important notification from RoomBoss. Reservation information from Neppan for PROPERTY NAME was not received successfully.
Note depending on the issue type, it may resolve in a few minutes when RoomBoss tries again to receive reservation information from Neppan.
Please contact us if the issue persists, or if we can be of assistance.
Technical note: 500 HTTP response received.
What does this message mean?
RoomBoss was unable to connect to the Channel Manager.
What should I do?
In most cases nothing, however, if you receive this message every few minutes for an extended period then the channel manager connection is down and bookings and availability updates are not being passed. The longer the connection is down the greater the chance for overbookings.
If there are no additional messages received relating to booking creation errors, no action should need to be taken.
Example Error Message
[RoomBoss] Error Receiving PROPERTY NAME Reservation Information from Neppan [Important]
2017-12-19 09:10:25 JST
An important notification from RoomBoss. Reservation information from Neppan for PROPERTY NAME was not received successfully.
Booking ID 123456789 received from Neppan for PROPERTY NAME for cancellation has no internal matching booking in RoomBoss. (This can occur if booking 123456789 was entered manually into RoomBoss before the connection to Neppan was completed.) This booking cannot be automatically cancelled so please manually cancel the corresponding booking in RoomBoss.
Booking info:
OTA : Booking.com
OTABookingNumber : 123456789
Guest Name : XXXXXXXXXXXX
CheckIn Date : 2018-03-04
CheckOut Date : 2018-03-09
Please contact us if we can be of assistance.
What does this message mean?
RoomBoss received notification to update a booking that we cannot find. This is usually because the booking predates the RoomBoss – Channel Manager connection and was manually entered into RoomBoss.
What should I do?
Manually update the booking in RoomBoss to match Channel Manager.
Channel Manager – Temairazu
Example Error Message
[RoomBoss] Error Setting Room Availability in Temairazu for PROPERTY NAME [Important]
2017-12-22 15:26:01 JST
An important notification from RoomBoss. Room availability in Temairazu for PROPERTY NAME was not updated successfully. This could lead to overbooking, or the inability to sell available rooms.
The following could not be updated:
Room Type Code : ROOM TYPE | Date : 2018-03-26 to 2018-03-26 | Quantity : 4
Room Type Code : ROOM TYPE | Date : 2018-03-27 to 2018-03-29 | Quantity : 2
Room Type Code : ROOM TYPE | Date : 2018-03-30 to 2018-03-30 | Quantity : 1
Temairazu Error Code : 3000 | Temairazu Error Message : 更新に失敗したデータがあります。Temairazu Error Code : 3003 | Room Type Code : ROOM TYPE | Date : 2018-03-26 | Temairazu Error Message : 指定日付の料金カレンダーが作成されていません。
Temairazu Error Code : 3003 | Room Type Code : ROOM TYPE | Date : 2018-03-27 | Temairazu Error Message : 指定日付の料金カレンダーが作成されていません。
Temairazu Error Code : 3003 | Room Type Code : ROOM TYPE | Date : 2018-03-30 | Temairazu Error Message : 指定日付の料金カレンダーが作成されていません。
Once the cause of the error is fixed, please go to the Availability For Channel Managers page in RoomBoss, select the affected Vendor and Dates, then Save. This will update the room availability in Temairazu.
While the error is possibly due to settings within Temairazu, please don’t hesitate to contact us for assistance.
What does this message mean?
The Channel Manager refused our stock update. This is usually because a rate calendar is not set in Temairazu for the dates involved. If a change in availability occurs in RoomBoss for dates not covered by a rate calendar in Temairazu, RoomBoss will not be able to update room availability. (This is a limitation put in place by Temairazu)
What should I do?
Update rate calendar (料金カレンダー) in Temairazu for the dates involved. Then set the CAP on the Availability For Channel Managers page in RoomBoss.
Example Error Message
[RoomBoss] Error Receiving PROPERTY NAME Reservation Information from Temairazu [Important]
2017-12-28 10:54:32 JST
An important notification from RoomBoss. Reservation information from Temairazu for PROPERTY NAME was not received successfully.
Note depending on the issue type, it may resolve in a few minutes when RoomBoss tries again to receive reservation information from Temairazu.
Please contact us if the issue persists, or if we can be of assistance.
Technical note: 500 HTTP response received.
What does this message mean?
RoomBoss was unable to connect to the Channel Manager.
What should I do?
In most cases nothing, however, if you receive this message every few minutes for an extended period then the channel manager connection is down and bookings and availability updates are not being passed. The longer the connection is down the greater the chance for overbookings.
If there are no additional messages received relating to booking creation errors, no action should need to be taken.
Example Error Message
[RoomBoss] Error Receiving PROPERTY NAME Reservation Information from Temairazu [Important]
2017-12-19 09:10:25 JST
An important notification from RoomBoss. Reservation information from Temairazu for PROPERTY NAME was not received successfully.
Booking ID 123456789 received from Temairazu for PROPERTY NAME for cancellation has no internal matching booking in RoomBoss. (This can occur if booking 123456789 was entered manually into RoomBoss before the connection to Temairazu was completed.) This booking cannot be automatically cancelled so please manually cancel the corresponding booking in RoomBoss.
Booking info:
OTA : Booking.com
OTABookingNumber : 123456789
Guest Name : XXXXXXXXXXXX
CheckIn Date : 2018-03-04
CheckOut Date : 2018-03-09
Please contact us if we can be of assistance.
What does this message mean?
RoomBoss received notification to update a booking that we cannot find. This is usually because the booking predates the RoomBoss – Channel Manager connection and was manually entered into RoomBoss.
What should I do?
Manually update the booking in RoomBoss to match Channel Manager.